.................with apologies to Alistair Cook

Saturday, 20 February 2010

A well thought out piece: "Toward a Grand Unified Theory of n00bs"

External Link: Toward a Grand Unified Theory of n00bs: "Computer veterans often joke about 'newbie' users who have trouble understanding basic computing concepts, but it's not funny when you're attempting to help a friend understand something online or if you're dealing with customer support questions. ShoveBox developer Dan Grover writes about the divide between how computers work and the expectations of those who use them, with suggestions for how to improve the experience.